All the details regarding shipping, returns, and exchanges for your online purchase.
🕒 Order Processing
Orders are carefully prepared within a maximum of 3 business days, allowing us time to confirm product availability and verify payment if necessary.
You’ll receive a confirmation email once your order is approved, along with your tracking number.
📦 Shipping
All parcels are shipped via Canada Post with signature required upon delivery.
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Free standard shipping on orders of $100 CAD or more (before tax)
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For orders under $100, shipping fees are automatically calculated at checkout
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If no one is available at the time of delivery, a notice will be left with instructions for pickup
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Shipping is available across Canada only
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Estimated delivery time: 2 to 5 business days following order confirmation
🔄 Returns & Exchanges
Returns and exchanges are accepted under specific conditions.
Before sending anything back, please contact us to obtain a Return Authorization Number (RAN) — no return will be accepted without one.
📧 info@hparfums.com
📞 1-514-277-3426
Please include your order number and specify which item(s) you wish to return or exchange.
✅ Eligible for return or exchange
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Perfume bottles that are sealed, unused, and in their original packaging
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Defective perfume bottles, whether purchased at regular or discounted price
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Defective samples or decants (including our in-house 10 ml formats)
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All return requests must be submitted within 10 days of delivery
❌ Not eligible
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Opened or used products, unless defective
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Any item returned without a valid Return Authorization Number
📬 Return Instructions
Once your return is approved, you have 10 days to send the parcel.
Return shipping is free for any defective item.
For all other eligible returns, shipping costs are the responsibility of the customer.
Please include:
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The original purchase receipt
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Your Return Authorization Number clearly written on the outside of the package
Return address:
H Parfums
Attn: RETURN # (your RAN)
5064 Rue Hutchison
Outremont, QC H2V 0A6
Canada
💳 Refunds
Once your return is received and inspected, your refund will be issued to the original method of payment within 7 to 10 business days.
If you don’t see the refund after this period, please check with your bank or credit card provider.
Still have questions? Email us at info@hparfums.com.