H Parfums may take up to 3 business days to confirm the availability of the merchandise and to request additional verification of the transaction by contacting the cardholder or his bank. Once the transaction has been processed, you will receive a confirmation email. This email will contain all the necessary information, including the tracking number.
The order will be shipped under the following conditions:
Canada - Free shipping on all orders> $ 100 Canada - Shipping cost calculated at checkout on all orders <$ 100
Orders will be shipped by Canada Post. Please allow 2 to 5 business days for delivery after the reception of the confirmation. Note that your orders will be delivered with Signature Required. If you are not on hand to receive your order, Canada Post will leave you a Delivery Notice that will indicate at which address you can pick up your parcels.
H Parfums only ships to Canada at the moment.
Our exchange and return policy
H Parfums will accepts returns and exchanges on perfume bottles but dot not accepts return on samples. Returns are accepted within 10 days from the date of delivery of the goods when the following conditions
are met:
- Items must be returned in their original packaging.
- Items must not have been used or damaged in any way.
- Articles were not promoted or reduced.
In order to make a return or an exchange, you must obtain a Return Authorization Number (RAN) and mark that number on the package. In order to receive a RAN, please contact our customer service at 1-514-277-3426, or kindly email us at info@hparfums.com for H Parfums merchandise. Please specify the order number and the item(s) that you would like to return or exchange. We will respond within an expeditious manner to provide the RAN.
Shipping Returns
Return deadlines: Once your return is accepted, you have a period of 10 days to ship your package. The customer is responsible for the return shipping charges or exchange of an item.
Documents to include: Any return or exchange must contain the original purchase receipt.
Return Address: Once you have your Return Authorization Number (RAN), you can ship your returns and/or exchanges to:
H Parfums
Att: RETURN # (enter the Return Authorization Number here)
1031 Laurier Avenue West,
Outremont, (Québec) H2V 2L1
Refund (if applicable)
When we receive the returned product in good condition, it will be accepted by a member of our team and we will apply a refund on your credit card (or other method of payment) within 7 to 10 business days.
Late or missing refunds
If you haven’t received your refund yet, please check with your financial institution or credit card provider first, as it may take some time before your refund appears on your account statement. If your return is still missing, please contact us at info@hparfums.com or 1-514-277-3426.
H Parfums: Please remind that any item on sale or sample constitutes a final sale and can under no circumstances be returned or exchanged. H Parfums reserves the right to refuse any return or exchange that does not respect the conditions stated above or that would be returned without a valid Return Authorization Number (NAR).